Santa Fe BMW Reviews & Testimonials
Looking for testimonials and reviews about Santa Fe BMW? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Staff at this dealership are friendly and helpful. They seem to be honest when we need service on our vehicles. Abdullah is very friendly.
Courteous and attentive. They addressed my questions and processed the car quickly. I had no complaints
Trevor Espinoza is one of the best. I highly recommend him. Very professional and nice !
I was a transient with a code alert. They got on it and got me back on the road very quickly.
The service rep was bullying and intimidating—he was more focused on the rating I’d give his service than he was with my comfort. He put me on the spot and demanded to know how I’d rate his service. He told me he “feeds his family” based on customer service responses and ten minutes later when I asked if had children, he said no. I have been a BMW customer for over ten years and this was one of the worst and most uncomfortable interactions I’ve had with a BMW customer service rep. Interestingly, both negative experiences ... Read More DealerRater - May 10, 2025
Everyone is always helpful and Friendly. Very clean waiting area. They have great snacks and drink as well.
I always go there- they take great care of me - great service and free car washes!!
Both the salesman and the finance manager were extremely helpful. All my questions were answered, and I now feel comfortable driving the vehicle. I also know that when I need any other information, I shall receive assistance there. It was actually an enjoyable experience, which is saying something as another driver had totaled my car! I did not expect to have a good time purchasing a replacement vehicle.
Everyone from the scheduling to the service and accuracy about the cost was great!.My car was cleaned and parked out front waiting for me.
The Santa Fe BMW dealership is always clean, efficient and very professional. An excellent team!
This was a great first maintenance experience. The work was done in a timely fashion and the service agent was great about keeping me informed on the progress.
I have been a customer with Santa Fe for many years. I have purchased two X5 and a 1994 convertible. I have been very pleased with everyone.
We had major service and everyone was professional, competent, and respectful about communicating what was happening and needed. Great experience.
Great service, great people! Got us in quickly for brakes as we were traveling through the area!
Best place everyone friendly and professional. Service department is great. Wonderful people to work with.
Excellent service always! Trevor is amazing- Always knows what my car needs and scheduled apts and keeps in touch,
Service rep is always courteous & pompt to reply to any concerns. Professionalism in this town is not easy to find but this place delivers it.
Abdullah was really great!! Very professional! Recommend him very highly for service help on your BMW!
Misinformation. Rude sales manager. Service representative not completely honest. Expensive. There was a quick appointment.
People in service department want to make sure their customers leave happy! Sad their isn’t a showroom here in Santa Fe for Mini.
Everyone there were very nice and helpful. I will definitely recommend them. It was great to meet everyone.
Trevor service advisor is the best. Parts staff are terrific. Susan in sales is also terrific. Very happy with the overall service I have received in the past 6 plus years.
A wonderful team, great atmosphere, fast and efficient service and nice refreshments while you are waiting!
Trevor was very friendly and helpful as soon as we walked into the dealership. We will be back
The dealership needs more staff. It appears that the advisers are overwhelmed with too much work and unable to respond to phone calls in a timely manner. I waited 15 minutes on hold yesterday. This is not the fault of the advisers but that of the dealer for not having enough personnel. When I picked up my car, I was given the wrong car key which indicates how busy and overworked these employees appear to be.
My husband brought my car in to replace a tire. This dealership has serviced our BMWs for the 15 years in New Mexico. They are reliable, efficient and excellent in every way. We continue to be happy customers!
Everyone professional and got the work done in the time they told me. Mlalso answered questions and helped me make changes in my Driver settings
I really enjoy my encounter with the personal. A special thanks to the young man who was coordinating the services. His reception and his dedication to please the customer was commendable.
Trevor Espinoza in service and Domacio Peralta in sales are both very responsive, knowledgeable and helpful.
Domacio showed us a 2023 Nissan Murano inthelate Saturday afternoon. There was no pressure to buy and ended purchasing the Murano. I am due a detail and will go back for that. A couple of things they have to work on regarding follow through
Very fast process getting everything done. Car was ready to go or pick up after test driveSalesman knew everything about the car.
Everyone is always helpful. Friendly. Our last service was fast, we didn't have to wait long since we travel 3 hours.
Trevor was great when I brought my car in, but I asked that they check the air in the tires while performing the $650 of repairs that I approved (above the $200 reason I brought the car in for to begin with), so I wouldn’t have to do it. I don’t think that was too much to ask and I was assured it was done. Two days later I started getting a low tire alert, so I am not happy. I’m not blaming Trevor for this because he communicated effectively and was helpful and courteous, but someone working in ... Read More DealerRater - Jan 21, 2025
Trevor was a fantastic Service Rep. Knowledgeable, responsive, and easy to work with. He even worked late and on Saturday.
Santa Fe BMW is the most professional dealership I have ever dealt with in many years. They are fair to customers and all work completed on time and cost
The service representative explained everything they were doing and the costs, and the work was done rapidly
Long time customer & always been apprised of car situation Good service and nice people Trevor is great…
I’ve never dealt with a better car service than BMW in Santa Fe. Trevor at Santa Fe BMW is a stellar employee . He’s made my life easy when I have to have service scheduling a car for me since I’m a single woman. I only wish BMW continued the I3. I love that car and will drive it until no more. To sum it up, I’m very pleased with the service I get at BMW Santa Fe.
Service was complete and done in accurate time. Travis was very helpful and extremely responsive. My experience overall was great!!
I was very pleased with the overall professionalism. They were also sensitive to my needs regarding the time frame. When I picked up my car the serviceman was very informative about my car’s general mechanical condition.
Really friendly I am very happy service I got nice deal I love my car
The service pro was excellent I would recommend him to my many friends for see by life
Travis is 5 stars. Thanks for your excellent service. But too bad the parts department didn't have a basic thing like a simple windshield wiper.
Very professional serviice by service member Trevor, also very timely my vehicle was ready at the time I was told service would be done.
Excellent service. Car was ready on time and runs well. Would recommend them to a friend
Returned the car dirty both on the inside and outside. Far from excellence in client service. They also made two reservations for the same vehicle on the same day, which we only realized afterwards as they had spoken to myself and my husband separately.
Efficient and excellent service. Timely and good workmanship. Good car wash. Good explanations. 2 more words
It took a month to repair. It cost 10000 dollars. Communication was terrible. Wasn’t diagnosed or repaired after the first three weeks so had to return and pay again for diagnostics and leave for an additional week.
The service was efficient. The service provider was courteous and knowledgeable and kept me informed about the service tome
Everything I requested was taken care of in a timely manner. Robert was very helpful & attentive.
Mr. Corriz was excellent, got my car serviced quickly and helped me get a ride.
I drove over to Santa Fe BMW with a slight air leak coming from one of my tires. It was on a Saturday and Mr. Robert Corriz assessed the problem and in no time the tire was repaired and we were back on the road! I would recommend Santa Fe BMW for service, they are courteous, professional, and easy to work with.
Robert was excellent with taking care of my vehicle and keeping me in the loop on it’s status, the price to repair, and estimated ready time
Was very friendly and took the time too talk to us about what our bmw also needed
An absolutely first rate BMW Motorcycle Dealership! Specifically Sam, the Manager and David the Chief Mechanic deserve a raise!
Purchasing a new vehicle was a smooth and pleasant experience! Superb customer service - awesome client advisor Susan Grab!! She stayed in touch throughout the process and was always available to help us. Wonderful GM Patrick Day - very responsive. Great dealership all around - highly recommend!!!!
Purchasing our new BMW X5 was an easy, pleasant experience. Good communications with the dealership. Car arrived on time as we ordered it. Orientation was beyond expectations. Thank you!
Trevor is an excellent service advisor and I appreciated his demeanor and helpfulness. He got it done!
Great service, willing to help, responsive to my questions, and the reason I have purchased 2 BMWs there since we moved here 7 years ago.
Robert, who took care of me was articulate, kept me apprised of the time it would take to repair my car and what was needed. He was absolutely terrific and they’re lucky to have him in charge of the mini service.
Great service department. Trevor is very knowledgeable and professional. Recommendations are clear. On time service
The Management and Service Staff @ Santa Fe BMW have always been extraordinarily diligent, professional and consistent with the maintenance of my SUV.
Great Service Department. Very responsive! Robert did a great job accommodating mine scheduling challenges! Thank you!
Service takes longer than we are used to, but Trevor has always come through with a smile. Very professional and offers creative solutions. Always makes a loaner car available when service takes longer.
Did not communicate at all about service and over significantly over charged relative to competition.
Trevor always exceeds my expectations here at Santa Fe BMW. I had a rough visit the last time I was here, but Trevor righted the wrongs and made me feel respected as a customer and that my vehicle is being cared for by competent people.
Everyone who works at bmw Santa Fe has always been very supportive and professional. Always ready to help
Robert provided excellent customer service kept me informed and I was very pleased with my experience at Santa Fe BMW.
There were service employees at the service desks! Last visit none - one of them last time was mostly flirting in the service bays. Got a car wash without begging. The first phone call was not good. She was abrupt, told me I could not wait, I could not get a loaner. When I called to change the appointment, the next person, maybe Espinoza? Was very nice and very helpful. This website is jumpy and challenging.
Patrick helped me get my car fixed at the right price. Kudos to him for a great job!
These guys are the best!! Serviced my bikes for years, always get me in for service when I need it, very accommodating and easy to work with, reasonable prices and great mechanic. Highly recommended!!
Great place to do business with. Always courteous and helpful. Brett in parts and Sam in service are very helpful and knowledgeable. Have recommended them to all of my friends that own BMW motorcycles. Keep up the good work guys.
Appalled at the customer service provided. Every time I’ve come it’s never the same advisor. They are in a hurry to give you a quote but when there’s no follow up letting you know what the final price is until you return to the dealership.
Always on time, friendly, and a good value. I did notice that my vehicle still says “service needed in 1,100 miles so someone did not reset
F Dude to the consistently excellent management of the service department’s office team by Trevor Espinosa, and it’s top quality mechanics, I have been a loyal customer of this dealership for nine years now. Mr. Espinosa always takes care to ensure that your services are top quality. He is also familiar with Occam’ Razor ( the best solution to any problem is likely to be the most direct and least costly one). I always recommend Santa Fe BMW when people ask about good auto service.
Wonderful service at Santa Fe BMW. My wife and I were traveling from LA to DC over multiple days. The cars front tires seemed pretty dead and unstable. Sons car! We called and they fit us in and we had the tires replaced. A big shout out to Estoban in Service who explained things patiently and we made some educated choices. Back to our travels now and feel much safer. Wonderful place to get any work done.
They restored my 1998 R1200C to excellent working condition. Fantastically quick turnaround time. Sam, Brett, and Dave are great to work with, honest, and competent. Highly recommended Santa Fe BMW Motorcycles for BMW service.
Service was excellent, especially from my service rep, Robert. Because it had rained on my car, he arranged for another wash. Thank you!
Very nice sales people and new service team very competent - they took care of me when I had an appointment and had to wait for car yet had a time crunch
When ever I have work done on my motorcycles, I expect the best. BMW of Santa Fe has always met my expectations. They are my go to sales, service and parts dealer for my motorcycles.
I would like to review Santa Fe BMW for their great service department. We were on vacation in Santa Fe “we love their New Mexican food “and had a problem with our X5 so we went to this dealership for repair. I feel they went beyond our expectations to get us back on the road. Thanks to Robert and Trevor for all they did for us. Eddie and Debbie Slye
My first time in with my 430 i. I was treated very well. I look forward to my return trip.
Sam and his team are very helpful and clearly know what they’re doing. Sam took the time to explain a few technical details and I really appreciated that.
Very courteous, respectful. Their knowledge of the cars is understandable to me the customer. I appreciate how welcoming they are
Nice people, good service, great cars… thank you! This is my second car from them, and I’m still happy with the dealership.
Well it’s always a good time at Santa Fe BMW it would’ve been nice if he would’ve excepted my $25 discount for my oil change she said I was already discounted but the day after I got another coupon saying that I could get an oil change for $99? Go figure.
I was there 2 1/2 hours with a scheduled oil change. I was because they all took lunch the same time
Honest, knowledgeable place to shop, salesman knows his cars, along with great management, clean and courteous dealership.
Susan Grab answered all of my questions during the ordering process of my X3 M40i. She was polite and respectful towards my significant other and I when it was time to pick up my new car. She has amazing customer service skills and I can tell she enjoys her job!b The manager was very friendly and easy going. He made the financial part of the process comfortable and definitely less stressful. He provided information regarding the different types of insurance they offer to protect my investment. Oh, and I cannot forget the coffee! They have a machine that ... Read More DealerRater - Jun 4, 2024
No matter if I’m buying a car or coming for maintenance, everyone is polite, listens and always smiles. This BMW IS THE BEST OF THE BEST!
The Santa Fe BMW staff were friendly, professional and knowledgeable when I took car in for maintenance. The dealership is well maintained.
Mechanics were proficient and clean. Written communications and texts were timely but a bit voluminous.
The service department is always professional and respectful. I always feel heard and cared for.
Dodgy about getting to warranty items. Twice did not call back after saying they would
The sales associate Mr James Day was very helpful knowledgeable and kind and humble. Truly a great professional and a great representative for BMW. The gentleman in the finance department was also very helpful and nice and so was Andrew believe he is the manager.
Great Service From Salesman Damacio And All The Great Staff At The Dealership Would Recommend To All
Best dealer in Santa Fe. Courteous and knowledgeable. Online scheduling is fast and easy and all of the personnel are friendly and eager to provide solutions. We chose this BMW dealer in large part due to terrible service experiences with another luxury German car dealer in Santa Fe.
I had a service appointment that I made the same day for a stone in my wheel. They were great
Professional, kind, competent service. Everyone is tuned into the needs of the customer. Comfortable setting, good overall service.
They are the best in town fenomenal job I will continue to take my vehicle to them!!!
Reviews & Testimonials | Santa Fe BMW