Santa Fe BMW Reviews & Testimonials
Looking for testimonials and reviews about Santa Fe BMW? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Trevor was great when I brought my car in, but I asked that they check the air in the tires while performing the $650 of repairs that I approved (above the $200 reason I brought the car in for to begin with), so I wouldn’t have to do it. I don’t think that was too much to ask and I was assured it was done. Two days later I started getting a low tire alert, so I am not happy. I’m not blaming Trevor for this because he communicated effectively and was helpful and courteous, but someone working in ...
Trevor was a fantastic Service Rep. Knowledgeable, responsive, and easy to work with. He even worked late and on Saturday.
Santa Fe BMW is the most professional dealership I have ever dealt with in many years. They are fair to customers and all work completed on time and cost
The service representative explained everything they were doing and the costs, and the work was done rapidly
Long time customer & always been apprised of car situation Good service and nice people Trevor is great…
I’ve never dealt with a better car service than BMW in Santa Fe. Trevor at Santa Fe BMW is a stellar employee . He’s made my life easy when I have to have service scheduling a car for me since I’m a single woman. I only wish BMW continued the I3. I love that car and will drive it until no more. To sum it up, I’m very pleased with the service I get at BMW Santa Fe.
Service was complete and done in accurate time. Travis was very helpful and extremely responsive. My experience overall was great!!
I was very pleased with the overall professionalism. They were also sensitive to my needs regarding the time frame. When I picked up my car the serviceman was very informative about my car’s general mechanical condition.
Really friendly I am very happy service I got nice deal I love my car
The service pro was excellent I would recommend him to my many friends for see by life
Travis is 5 stars. Thanks for your excellent service. But too bad the parts department didn't have a basic thing like a simple windshield wiper.
Very professional serviice by service member Trevor, also very timely my vehicle was ready at the time I was told service would be done.
Excellent service. Car was ready on time and runs well. Would recommend them to a friend
Efficient and excellent service. Timely and good workmanship. Good car wash. Good explanations. 2 more words
The service was efficient. The service provider was courteous and knowledgeable and kept me informed about the service tome
Everything I requested was taken care of in a timely manner. Robert was very helpful & attentive.
Mr. Corriz was excellent, got my car serviced quickly and helped me get a ride.
I drove over to Santa Fe BMW with a slight air leak coming from one of my tires. It was on a Saturday and Mr. Robert Corriz assessed the problem and in no time the tire was repaired and we were back on the road! I would recommend Santa Fe BMW for service, they are courteous, professional, and easy to work with.
Robert was excellent with taking care of my vehicle and keeping me in the loop on it’s status, the price to repair, and estimated ready time
Was very friendly and took the time too talk to us about what our bmw also needed
An absolutely first rate BMW Motorcycle Dealership! Specifically Sam, the Manager and David the Chief Mechanic deserve a raise!
Purchasing a new vehicle was a smooth and pleasant experience! Superb customer service - awesome client advisor Susan Grab!! She stayed in touch throughout the process and was always available to help us. Wonderful GM Patrick Day - very responsive. Great dealership all around - highly recommend!!!!
Purchasing our new BMW X5 was an easy, pleasant experience. Good communications with the dealership. Car arrived on time as we ordered it. Orientation was beyond expectations. Thank you!
Trevor is an excellent service advisor and I appreciated his demeanor and helpfulness. He got it done!
Great service, willing to help, responsive to my questions, and the reason I have purchased 2 BMWs there since we moved here 7 years ago.
Robert, who took care of me was articulate, kept me apprised of the time it would take to repair my car and what was needed. He was absolutely terrific and they’re lucky to have him in charge of the mini service.
Great service department. Trevor is very knowledgeable and professional. Recommendations are clear. On time service
The Management and Service Staff @ Santa Fe BMW have always been extraordinarily diligent, professional and consistent with the maintenance of my SUV.
Great Service Department. Very responsive! Robert did a great job accommodating mine scheduling challenges! Thank you!
Service takes longer than we are used to, but Trevor has always come through with a smile. Very professional and offers creative solutions. Always makes a loaner car available when service takes longer.
Trevor always exceeds my expectations here at Santa Fe BMW. I had a rough visit the last time I was here, but Trevor righted the wrongs and made me feel respected as a customer and that my vehicle is being cared for by competent people.
Everyone who works at bmw Santa Fe has always been very supportive and professional. Always ready to help
Robert provided excellent customer service kept me informed and I was very pleased with my experience at Santa Fe BMW.
There were service employees at the service desks! Last visit none - one of them last time was mostly flirting in the service bays. Got a car wash without begging. The first phone call was not good. She was abrupt, told me I could not wait, I could not get a loaner. When I called to change the appointment, the next person, maybe Espinoza? Was very nice and very helpful. This website is jumpy and challenging.
Patrick helped me get my car fixed at the right price. Kudos to him for a great job!
These guys are the best!! Serviced my bikes for years, always get me in for service when I need it, very accommodating and easy to work with, reasonable prices and great mechanic. Highly recommended!!
Great place to do business with. Always courteous and helpful. Brett in parts and Sam in service are very helpful and knowledgeable. Have recommended them to all of my friends that own BMW motorcycles. Keep up the good work guys.
Always on time, friendly, and a good value. I did notice that my vehicle still says “service needed in 1,100 miles so someone did not reset
F Dude to the consistently excellent management of the service department’s office team by Trevor Espinosa, and it’s top quality mechanics, I have been a loyal customer of this dealership for nine years now. Mr. Espinosa always takes care to ensure that your services are top quality. He is also familiar with Occam’ Razor ( the best solution to any problem is likely to be the most direct and least costly one). I always recommend Santa Fe BMW when people ask about good auto service.
Wonderful service at Santa Fe BMW. My wife and I were traveling from LA to DC over multiple days. The cars front tires seemed pretty dead and unstable. Sons car! We called and they fit us in and we had the tires replaced. A big shout out to Estoban in Service who explained things patiently and we made some educated choices. Back to our travels now and feel much safer. Wonderful place to get any work done.
They restored my 1998 R1200C to excellent working condition. Fantastically quick turnaround time. Sam, Brett, and Dave are great to work with, honest, and competent. Highly recommended Santa Fe BMW Motorcycles for BMW service.
Service was excellent, especially from my service rep, Robert. Because it had rained on my car, he arranged for another wash. Thank you!
Very nice sales people and new service team very competent - they took care of me when I had an appointment and had to wait for car yet had a time crunch
When ever I have work done on my motorcycles, I expect the best. BMW of Santa Fe has always met my expectations. They are my go to sales, service and parts dealer for my motorcycles.
I would like to review Santa Fe BMW for their great service department. We were on vacation in Santa Fe “we love their New Mexican food “and had a problem with our X5 so we went to this dealership for repair. I feel they went beyond our expectations to get us back on the road. Thanks to Robert and Trevor for all they did for us. Eddie and Debbie Slye
My first time in with my 430 i. I was treated very well. I look forward to my return trip.
Sam and his team are very helpful and clearly know what they’re doing. Sam took the time to explain a few technical details and I really appreciated that.
Very courteous, respectful. Their knowledge of the cars is understandable to me the customer. I appreciate how welcoming they are
Nice people, good service, great cars… thank you! This is my second car from them, and I’m still happy with the dealership.
Well it’s always a good time at Santa Fe BMW it would’ve been nice if he would’ve excepted my $25 discount for my oil change she said I was already discounted but the day after I got another coupon saying that I could get an oil change for $99? Go figure.
Honest, knowledgeable place to shop, salesman knows his cars, along with great management, clean and courteous dealership.
Susan Grab answered all of my questions during the ordering process of my X3 M40i. She was polite and respectful towards my significant other and I when it was time to pick up my new car. She has amazing customer service skills and I can tell she enjoys her job!b The manager was very friendly and easy going. He made the financial part of the process comfortable and definitely less stressful. He provided information regarding the different types of insurance they offer to protect my investment. Oh, and I cannot forget the coffee! They have a machine that ...
No matter if I’m buying a car or coming for maintenance, everyone is polite, listens and always smiles. This BMW IS THE BEST OF THE BEST!
The Santa Fe BMW staff were friendly, professional and knowledgeable when I took car in for maintenance. The dealership is well maintained.
Mechanics were proficient and clean. Written communications and texts were timely but a bit voluminous.
The service department is always professional and respectful. I always feel heard and cared for.
The sales associate Mr James Day was very helpful knowledgeable and kind and humble. Truly a great professional and a great representative for BMW. The gentleman in the finance department was also very helpful and nice and so was Andrew believe he is the manager.
Great Service From Salesman Damacio And All The Great Staff At The Dealership Would Recommend To All
Best dealer in Santa Fe. Courteous and knowledgeable. Online scheduling is fast and easy and all of the personnel are friendly and eager to provide solutions. We chose this BMW dealer in large part due to terrible service experiences with another luxury German car dealer in Santa Fe.
I had a service appointment that I made the same day for a stone in my wheel. They were great
Professional, kind, competent service. Everyone is tuned into the needs of the customer. Comfortable setting, good overall service.
They are the best in town fenomenal job I will continue to take my vehicle to them!!!
The staff at Santa Fe BMW was ver courteous, professional and very attentive to my shopping needs.
Great accommodating customer service - it is tough to find good staff and keep up with the volume of work but Trevor Espinosa and his service team make it happen! I appreciate all their hard work!! Kitty Ault Santa Fe NM
The very best. Responsive, caring & competent. I will only take my care here & have for years!
First time for a service at Santa Fe BMW and everyone and everything was great.
Another outstanding service experience with Santa Fe BMW. Timely and thorough. We will definitely return.
Got me in and out fast. Was able to work me in while I was on the road. No charge to fix hand grips on a used bike I bought from them. Sam is great to deal with. 100% recommend
Very professional service. Work was done expeditiously and a free car wash to top it off. Can't get any better than that.
Everyone we dealt with was very helpful and knowledgeable without being pushy. Actually a very pleasant experience!
Thank you Robert for the service today. Perfectly executed, and very timely. Will come back if I’m the area!
Dealership is clean and the people are all friendly. They make it easy to get your car serviced.
Very satisfied with the costumer service I received, Kendall Trujillo was most helpful and professional
Very professional and accommodating. I was able to get in and out and on my way in no time.
Good fast and quick service. Did not get a car wash however. Robert was great
I would like to say a big thank you to Candle for her professionalism and good services we had for a last minute booking for an oil change on February 5th 2024. They did a A1 job and washed my car it was spotless. We told Candle that we are on a road trip from Canada and that we needed an oil change. Within 10 minutes my car was taking care of. That is very good service.
I especially appreciated having a loaner car. Robert has been very attentive and helpful. Thank you.
My first buying experience with Alvin Rael was outstanding. The first service visit with Robert was on a scale 1-10 about an 11!
Good experience, great coffee machine, all staff very attentive, Robert was great, my car is clean!
Dealer service department is friendly, fair, and honest. Appointment system and follow up survey people are annoying
They are efficient and friendly. Robert is always great at explaining the service. They are prompt in getting our Mini back to us
Friendly staff. Informative and helpful workout being pushy. I appreciate that type of service. If you’re in the market for a vehicle, definitely make this the dealership you stop in
Great smiles and wonderful service. Kendal, and Trevor are the best. Good job guys. Bmw
Excellent dealership. Great service department! Beautiful facility. Comfortable waiting area. large selection of autos for sale
The service department is quite good. Easy to get an appointment and capable work by the technicians. Quite pricey on parts.
Excellent and friendly service. My service was done in a timely manner, and the service manager was extremely courteous.?
They were respectful and professional. Thay explained everything to me before they started and then reviewed the results.
Santa Fe BMW always attends to all my concerns, they're always friendly, and their mechanics are excellent. I am extremely happy I bought my BMW from them.
This dealership was professional, kind, considerate, and accommodating to our needs as being from out of town.
This is the only place in Santa Fe to buy Bmw very satisfied wonderful people
They give a great costumer service she was super friendly and helpful will recommend dealership
Service advisor Robert got me in and out without much of a wait. And is always very helpful
I was satisfied with the work in the service of my car. The wait time was longer than I expected, but probably because of short staffing.
Customer service was amazing. Robert was dealing with my insurance to have my car fixed as soon as possible.
It was a very pleasant no hassle experience at Santa Fe BMW. Susan Grabe was extremely knowledgeable and a delight to work with. I have owned many cars but this is my first BMW- what a joy to drive this car.
Ryan is an excellent salesman He. convinced us to buy the x3 instead of the highlander we planned to buy
Parts guys always go above and beyond. Thanks!
Reviews & Testimonials | Santa Fe BMW