Santa Fe BMW Reviews & Testimonials
Looking for testimonials and reviews about Santa Fe BMW? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Trevor always exceeds my expectations here at Santa Fe BMW. I had a rough visit the last time I was here, but Trevor righted the wrongs and made me feel respected as a customer and that my vehicle is being cared for by competent people.
Everyone who works at bmw Santa Fe has always been very supportive and professional. Always ready to help
Robert provided excellent customer service kept me informed and I was very pleased with my experience at Santa Fe BMW.
There were service employees at the service desks! Last visit none - one of them last time was mostly flirting in the service bays. Got a car wash without begging. The first phone call was not good. She was abrupt, told me I could not wait, I could not get a loaner. When I called to change the appointment, the next person, maybe Espinoza? Was very nice and very helpful. This website is jumpy and challenging.
Patrick helped me get my car fixed at the right price. Kudos to him for a great job!
These guys are the best!! Serviced my bikes for years, always get me in for service when I need it, very accommodating and easy to work with, reasonable prices and great mechanic. Highly recommended!!
Great place to do business with. Always courteous and helpful. Brett in parts and Sam in service are very helpful and knowledgeable. Have recommended them to all of my friends that own BMW motorcycles. Keep up the good work guys.
Always on time, friendly, and a good value. I did notice that my vehicle still says “service needed in 1,100 miles so someone did not reset
F Dude to the consistently excellent management of the service department’s office team by Trevor Espinosa, and it’s top quality mechanics, I have been a loyal customer of this dealership for nine years now. Mr. Espinosa always takes care to ensure that your services are top quality. He is also familiar with Occam’ Razor ( the best solution to any problem is likely to be the most direct and least costly one). I always recommend Santa Fe BMW when people ask about good auto service.
Wonderful service at Santa Fe BMW. My wife and I were traveling from LA to DC over multiple days. The cars front tires seemed pretty dead and unstable. Sons car! We called and they fit us in and we had the tires replaced. A big shout out to Estoban in Service who explained things patiently and we made some educated choices. Back to our travels now and feel much safer. Wonderful place to get any work done.
They restored my 1998 R1200C to excellent working condition. Fantastically quick turnaround time. Sam, Brett, and Dave are great to work with, honest, and competent. Highly recommended Santa Fe BMW Motorcycles for BMW service.
Service was excellent, especially from my service rep, Robert. Because it had rained on my car, he arranged for another wash. Thank you!
Very nice sales people and new service team very competent - they took care of me when I had an appointment and had to wait for car yet had a time crunch
When ever I have work done on my motorcycles, I expect the best. BMW of Santa Fe has always met my expectations. They are my go to sales, service and parts dealer for my motorcycles.
I would like to review Santa Fe BMW for their great service department. We were on vacation in Santa Fe “we love their New Mexican food “and had a problem with our X5 so we went to this dealership for repair. I feel they went beyond our expectations to get us back on the road. Thanks to Robert and Trevor for all they did for us. Eddie and Debbie Slye
My first time in with my 430 i. I was treated very well. I look forward to my return trip.
Sam and his team are very helpful and clearly know what they’re doing. Sam took the time to explain a few technical details and I really appreciated that.
Very courteous, respectful. Their knowledge of the cars is understandable to me the customer. I appreciate how welcoming they are
Nice people, good service, great cars… thank you! This is my second car from them, and I’m still happy with the dealership.
Well it’s always a good time at Santa Fe BMW it would’ve been nice if he would’ve excepted my $25 discount for my oil change she said I was already discounted but the day after I got another coupon saying that I could get an oil change for $99? Go figure.
Honest, knowledgeable place to shop, salesman knows his cars, along with great management, clean and courteous dealership.
Susan Grab answered all of my questions during the ordering process of my X3 M40i. She was polite and respectful towards my significant other and I when it was time to pick up my new car. She has amazing customer service skills and I can tell she enjoys her job!b The manager was very friendly and easy going. He made the financial part of the process comfortable and definitely less stressful. He provided information regarding the different types of insurance they offer to protect my investment. Oh, and I cannot forget the coffee! They have a machine that ...
No matter if I’m buying a car or coming for maintenance, everyone is polite, listens and always smiles. This BMW IS THE BEST OF THE BEST!
The Santa Fe BMW staff were friendly, professional and knowledgeable when I took car in for maintenance. The dealership is well maintained.
Mechanics were proficient and clean. Written communications and texts were timely but a bit voluminous.
The service department is always professional and respectful. I always feel heard and cared for.
The sales associate Mr James Day was very helpful knowledgeable and kind and humble. Truly a great professional and a great representative for BMW. The gentleman in the finance department was also very helpful and nice and so was Andrew believe he is the manager.
Great Service From Salesman Damacio And All The Great Staff At The Dealership Would Recommend To All
Best dealer in Santa Fe. Courteous and knowledgeable. Online scheduling is fast and easy and all of the personnel are friendly and eager to provide solutions. We chose this BMW dealer in large part due to terrible service experiences with another luxury German car dealer in Santa Fe.
I had a service appointment that I made the same day for a stone in my wheel. They were great
Professional, kind, competent service. Everyone is tuned into the needs of the customer. Comfortable setting, good overall service.
They are the best in town fenomenal job I will continue to take my vehicle to them!!!
The staff at Santa Fe BMW was ver courteous, professional and very attentive to my shopping needs.
Great accommodating customer service - it is tough to find good staff and keep up with the volume of work but Trevor Espinosa and his service team make it happen! I appreciate all their hard work!! Kitty Ault Santa Fe NM
The very best. Responsive, caring & competent. I will only take my care here & have for years!
First time for a service at Santa Fe BMW and everyone and everything was great.
Another outstanding service experience with Santa Fe BMW. Timely and thorough. We will definitely return.
Got me in and out fast. Was able to work me in while I was on the road. No charge to fix hand grips on a used bike I bought from them. Sam is great to deal with. 100% recommend
Very professional service. Work was done expeditiously and a free car wash to top it off. Can't get any better than that.
Everyone we dealt with was very helpful and knowledgeable without being pushy. Actually a very pleasant experience!
Thank you Robert for the service today. Perfectly executed, and very timely. Will come back if I’m the area!
Dealership is clean and the people are all friendly. They make it easy to get your car serviced.
Very satisfied with the costumer service I received, Kendall Trujillo was most helpful and professional
Very professional and accommodating. I was able to get in and out and on my way in no time.
Good fast and quick service. Did not get a car wash however. Robert was great
I would like to say a big thank you to Candle for her professionalism and good services we had for a last minute booking for an oil change on February 5th 2024. They did a A1 job and washed my car it was spotless. We told Candle that we are on a road trip from Canada and that we needed an oil change. Within 10 minutes my car was taking care of. That is very good service.
I especially appreciated having a loaner car. Robert has been very attentive and helpful. Thank you.
My first buying experience with Alvin Rael was outstanding. The first service visit with Robert was on a scale 1-10 about an 11!
Good experience, great coffee machine, all staff very attentive, Robert was great, my car is clean!
Dealer service department is friendly, fair, and honest. Appointment system and follow up survey people are annoying
They are efficient and friendly. Robert is always great at explaining the service. They are prompt in getting our Mini back to us
Friendly staff. Informative and helpful workout being pushy. I appreciate that type of service. If you’re in the market for a vehicle, definitely make this the dealership you stop in
Great smiles and wonderful service. Kendal, and Trevor are the best. Good job guys. Bmw
Excellent dealership. Great service department! Beautiful facility. Comfortable waiting area. large selection of autos for sale
The service department is quite good. Easy to get an appointment and capable work by the technicians. Quite pricey on parts.
Excellent and friendly service. My service was done in a timely manner, and the service manager was extremely courteous.?
They were respectful and professional. Thay explained everything to me before they started and then reviewed the results.
Santa Fe BMW always attends to all my concerns, they're always friendly, and their mechanics are excellent. I am extremely happy I bought my BMW from them.
This dealership was professional, kind, considerate, and accommodating to our needs as being from out of town.
This is the only place in Santa Fe to buy Bmw very satisfied wonderful people
They give a great costumer service she was super friendly and helpful will recommend dealership
Service advisor Robert got me in and out without much of a wait. And is always very helpful
I was satisfied with the work in the service of my car. The wait time was longer than I expected, but probably because of short staffing.
Customer service was amazing. Robert was dealing with my insurance to have my car fixed as soon as possible.
Susan Grab and all the people at Santa Fe BMW are the reason I continue to buy my cars there
This place has friendly experienced helpful.people. The main problem is the estimating and billing system. It’s complicated and requires various kinds of access codes for the agents. The result is that it’s hard to get a reliable estimate of costs before you start, They keep growing.
Welcoming approach; salesman available and informative; no sales pressure; pickup of car on arrival made easy by salesman and finance manager. No hassle.
I had my 2008 BMW 750Li service for alignment. Kendall was very friendly. Kendall explained the issues honestly. Will come back again.
I had a great experience at Santa Fe BMW. James Day made my purchasing experience as smooth as possible. I highly recommend this dealership.
Worked with James Day on ordering and purchasing my new 24 M2. Seamless transaction, highly recommend!
I always get prompt and reliable service. It is quite satisfying. I will keep using the service
The service was timely and professional. The people at the service center were very polite and thorough in their wxplanations
Staff always so helpful and friendly - dealership always clean and enjoy the coffee!! Thank you
The car is well serviced in a timely fashion. Customer care is friendly and supportive.
As always, the service was welcoming, polite and thorough. Though this time they forgot to add a driver's license holder - turned out not to fit when they tried. The car did not appear to be washed, but the kindness and professionalism of the all the service personnel was exemplary.
Knowledgeable sales and service staff. They take the time to answer your questions. They’re courteous and do their best to meet get the work done in a timely manner.
I have received high quality work at Santa Fe BMW and trust their expertise and integrity. Have been a customer for years.
Excellent service with great communication. You just can’t beat the awesome service. Santa Fe BMW has been great with us ensuring that our vehicle gets serviced and when parts are needed they have them in hand. Overall best experience I’ve ever had. Also thank you Robert for taking care of our vehicle.
Fast courtesy service by a person who listened Extras car wash and vacuum mean a lot
Great service, efficient, great shuttle service, everything explained. Very grateful for Robert in the service department
Service department is very busy and although it has gone though some changes, Trevor is doing an awsome job of managing the department.
Friendly and timely Service Dept Darren and Ken are excellent. I plan to continue visiting.
The service staff was very polite and professional. Even at the end of the day on Friday afternoon.
Every done in timely fashion, car washed pleasant folks, clean environment need four more words
Amazing team! They helped my son get into a reliable vehicle. Great service and very attentive with our needs, we worked with Damacio mainly.
Our Service Rep, Robert, was amazing. He communicated with us when he said he would and was clear with the repairs and estimates. Robert was pleasant and easy to work with, I hope he is there if I should ever need any service with my car again.
Kendall provided great customer service. She took the time to explain things. I'll recommend
Susan Grab handled our questions and concerns very well. Our order was placed and the vehicle arrived sooner than expected. We are very happy with the vehicle and working with Santa Fe BMW.
The Santa Fe BMW team rivals all top notch BMW dealerships! They took exceptional care of me and helped me to make the perfect choice for me! The process was smooth, fun and financially rewarding.
Awesome employees. Sam, Dave and Brett are awesome. A real motorcycle shop with motorcyclists working there.
JAMES DAY..made this an incredible pleasure..Right from the start we liked him, he knows his business and makes you feel quite at home...Love our Mini and grin all the time while driving our beautiful car...Abraham was a delight as well...Dealership is a 10+
I've been a customer of Santa Fe BMW for 15 years. I've bought two cars there and had them serviced there with no serious disappointments or issues. My current service rep is Robert Corriz. He's the best I've ever had; courteous, competent, and smart.
The best sales and service in New Mexico. Santa Fe BMW Motorcycles is without compare.
It was a very pleasant no hassle experience at Santa Fe BMW. Susan Grabe was extremely knowledgeable and a delight to work with. I have owned many cars but this is my first BMW- what a joy to drive this car.
Ryan is an excellent salesman He. convinced us to buy the x3 instead of the highlander we planned to buy
Parts guys always go above and beyond. Thanks!
Reviews & Testimonials | Santa Fe BMW